Frequently asked questions
Your questions, answered.
Browse our frequently asked questions below. If you don’t find what you’re looking for, please reach out, and we’ll respond promptly.
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Click the start button on the top right to book a complementary consultation with our therapist matching expert so we can understand your unique needs and preferences. Following the matching consultation, we’ll carefully handpick the ideal therapist for you. After registering with Sysi, you’ll be introduced to your therapist to begin care.
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There's no single sign that indicates you need therapy. In reality, most people can benefit from therapy, even if they're feeling well. Therapy isn't just for addressing problems; it's a pathway to personal growth and a happier, more fulfilling life. If you're considering therapy but unsure, know that it's perfectly normal to have questions or doubts. We’re here to help you. Please reach out to us to ask questions or schedule a complimentary consultation.
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To have an online therapy session, all you need is a device that connects to the internet. Sessions are securely and confidentially conducted through a video call platform. Once we match you with your therapist, they'll reach out to schedule a session and provide you with a secure personal link that you’ll use for every session.
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Research indicates that online therapy is just as effective as face-to-face therapy. Additionally, it offers the convenience of attending sessions from the comfort of your own space, at a time that suits you best.
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While online therapy can benefit many, it may not be suitable for everyone, particularly those facing medical emergencies or severe mental health issues. In such cases, we strongly advise seeking immediate assistance from a qualified healthcare professional near you or contacting emergency services.
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Our fees vary according to the selected service and therapist.
Individual sessions range from £100 - £160 | 50 minutes.
Couples sessions range from £160 - £220.
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When registering an account with Sysi, you'll receive a secure payment link via Stripe, a trusted payment processing platform, to authorise future automatic payments. Subsequently, you’ll receive invoices and be automatically billed for your sessions at the end of each month.
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Your sessions may be covered by insurance, depending on your policy. If you plan to use insurance, please contact your provider to understand your policy, reimbursement procedures, and required documentation.
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We understand that sometimes you'll need to change your session time. If so, please let your therapist know as soon as possible. We strive to be as flexible as possible and won't charge you for cancellations or changes made up to 48 hours before your session. However, cancellations with less than 48 hours' notice or missed sessions without prior notice will be charged at the full price.
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Yes, you can easily change therapists at any time. It’s important to feel understood, comfortable, and connected with your therapist. If something doesn't feel right, please don’t worry, and let us know. We'll connect with you to better understand your preferences and find another therapist for you.
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Our therapists have diverse qualifications and expertise in mental health. All our psychologists and psychotherapists are registered with reputable professional bodies and trained in various therapeutic modalities. This ensures that we offer comprehensive and effective support tailored to your unique needs.
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Our services are primarily offered in English, but we also have therapists who are proficient in other languages, including Spanish, Greek, and Portuguese.
Get started with Sysi, today.
