Frequently asked questions
Your questions, answered
Browse our frequently asked questions below. If you don’t find what you’re looking for, please reach out, and we’ll respond promptly.
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Click the start button on the top right to book a complimentary consultation with our therapist matching expert. After the consultation, we’ll handpick the ideal therapist for you. Once registered, you’ll be introduced to your therapist to begin care.
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There’s no single sign that indicates you need therapy. Most people can benefit from therapy, even if they’re feeling well. Therapy isn’t just for addressing problems; it’s a pathway to personal growth and a more fulfilling life. If you’re considering therapy but unsure, it’s normal to have questions or doubts. Feel free to reach out to talk or schedule a free consultation.
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For online therapy, all you need is an internet-connected device. Sessions are securely conducted through a video platform. Once matched, your therapist will provide a secure link for all sessions.
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Research shows that online therapy is just as effective as in-person therapy. Additionally, it offers the convenience of attending sessions from the comfort of your own space, at a time that suits you best.
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While online therapy can benefit many, it may not be suitable for everyone, particularly those facing medical emergencies or severe mental health issues. In such cases, we strongly advise seeking immediate assistance from a qualified healthcare professional near you or contacting emergency services.
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Our fees vary according to the selected service and therapist.
Individual sessions range from £100 - £160 | 50 minutes.
Couple sessions range from £160 - £220.
Please consult with us, as special rates may apply. These can be discussed during your initial consultation.
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When you register with Sysi, you’ll receive a secure payment link via Stripe to authorise automatic payments. You’ll then be invoiced and billed automatically for your sessions at the end of each month.
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Your sessions may be covered by insurance, depending on your policy. Please contact your provider to confirm coverage, reimbursement procedures, and required documentation.
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If you need to reschedule, please inform your therapist as early as possible. We have a 48-hour cancellation and rescheduling policy. To avoid being charged in full, please provide at least 48 hours' notice.
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Yes, you can change therapists at any time. If you're not feeling comfortable or connected, just let us know, and we'll help find a better match based on your preferences.
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Our therapists are highly qualified experts with experience in both leading private clinics and the public sector. All of our psychologists and psychotherapists are registered with reputable professional bodies and take an integrative approach to care.
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An integrative approach combines various therapeutic techniques to create a personalised treatment plan. Our therapists tailor their methods to your needs, drawing from a range of therapies to provide the most effective support.
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Our services are currently available in English, Spanish, Greek, and Portuguese.
Get started with Sysi, today
