Privacy policy

Privacy Policy

Last Updated: 20.03.2024

1. Introduction

At Sysi, we respect your privacy and are committed to protecting your data through complying with the General Data Protection Regulation (GDPR) and the data Protection act 2018 (DPA). This policy explains how we look after your personal data when you visit our platform and sets out to inform you about your privacy rights and how the law protects you. Please spend some time reading this policy to ensure you understand its content and how our commitment to privacy is relevant to you.

2. Who we are

2.1. Purpose of this privacy policy

  • This privacy policy aims to give you information on how Sysi uses your personal data in order to provide you the best service possible, including how it is collected and processed. This includes data you provide us with when creating your account, signing up to our newsletter or contacting us. Any reference to our platform in this policy is also a reference to our website.

  • It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

 2.2. Controller

  • Our services are delivered to you Sysi Health Limited, a company registered in registered in England and Wales with company number 15310282 and a registered address at 12 Codrington Mews, London, W112EH, United Kingdom.

  • When we mention “Sysi”, “we”, “us” or “our” in this privacy policy, we are referring to Sysi Health Limited We will notify you if this changes.

2.3. Contact details

  • If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the us by emailing hello@sysihealth.com

  • You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

2.4. Changes to the privacy policy and your duty to inform us of changes

  • We keep our privacy policy under regular review. This version was last updated on March 20th 2024.

  • It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

2.5. Third-party links

  • This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

3. The data we collect about you

3.1. Types of data

  • Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

  • We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

1.     Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

2.     Contact Data includes billing address and email address.

3.     Health Data includes information about your health in response to the questions reported in our Sysi questionnaire.

4.     Financial Data includes bank account and payment card details of the specialists.

5.     Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

6.     Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our app.

7.     Account Data includes your registration details, preferences, feedback and survey responses.

8.     Usage Data includes information about how you use our services and the consultations.

9.     Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.

  • We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but it does not personally identify you.

  • We may collect Special Categories of Personal Data about you (this includes information about your health) when you fill out the Sysi questionnaire.

  • You hereby give Sysi consent to process any Special Categories of Personal Data it receives from you and consent to such data being shared with the specialists engaged with Sysi.

3.2. If you fail to provide personal data

  • Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services or consultations). In this case, we may have to cancel the supply of the services or consultations that we have agreed with you but we will notify you if this is the case at the time.

4. How is your personal data collected?

4.1. Methods

  • We use different methods to collect data from and about you including through:

1.    Direct interactions. You may give us your Identity, Contact, Health and Financial Data by filling in forms or by corresponding with us by phone, text, video, email or otherwise. This includes personal data you provide when you:

a)     Create an account and register for our services;

b)    Request marketing to be sent to you; or

c)     Give us feedback or contact us.

2.    Automated technologies or interactions. As you interact with our platform, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.

3.    Third parties or publicly available sources. We will receive personal data about you from various third parties as set out below:

a)     Technical Data from analytics providers such as Google based outside the EU; and

b)    Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.

5. How we use your personal data

5.1. Circumstances when we use your data

  • We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

1.    Where we need to perform the contract we are about to enter into or have entered into with you, including matching you with a specialist;

2.    Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; and

3.    Where we need to comply with a legal obligation.

a)    Please see paragraph ‎11.1 for more about the types of lawful basis that we will rely on to process your personal data.

b)    Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

5.2. Purposes for which we will use your personal data

  • We have set out below (numbers 1-8) a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

  • Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

  1. To register you as a new client

    1. (a) Identity (b) Contact

    2. Performance of a contract with you

  2. To process and deliver our services including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us

    1. (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications

    2. (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us)

  3. To match you up with a specialist

    1. (a) Identity (b) Health (c) Profile (d) Contact

    2. Performance of a contract with you

  4. To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to give feedback, leave a review or take a survey

    1. (a) Identity (b) Contact (c) Profile (d) Marketing and Communications

    2. (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how clients use our services)

  5. To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

    1. (a) Identity (b) Contact(c) Technical

    2. (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise) (b) Necessary to comply with a legal obligation

  6. To deliver relevant content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

    1. (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical (g) Health

    2. Necessary for our legitimate interests (to study how clients use our services, to develop them, to grow our business, and to inform our marketing strategy)

  7. To use data analytics to improve our website, services, marketing, client relationships and experiences

    1. (a) Technical (b) Usage

    2. Necessary for our legitimate interests (to define types of clients for our services, to keep our website updated and relevant, to develop our business, and to inform our marketing strategy)

  8. To make suggestions and recommendations to you about services that may be of interest to you

    1. (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications

    2. Necessary for our legitimate interests (to develop our services and grow our business)

 5.3. Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:

1.      Promotional offers from us

a)     We may use your Identity, Contact, Technical, Usage, Health, and Account Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you (we call this marketing).

b)    You will receive marketing communications from us if you have opted-in to receiving marketing.

2.     Third-party marketing

a)     We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

3.     Opting out

a)    You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you and/or by contacting us at any time.

b)    Where you opt-out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, warranty registration, service experience, or other transactions.

5.4. Cookies

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

5.5. Change of purpose

  • We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

  • If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

  • Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

6. Disclosures of your personal data

We may share your personal data with the specialists engaged with Sysi.

7. International transfers

We do not transfer your personal data outside the European Economic Area (EEA).

8. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. Data retention

9.1. How long will you use my personal data for?

  • We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

  • To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

  • In some circumstances you can ask us to delete your data: see paragraph ‎11.2 below for further information.

  • In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

10. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please see paragraph ‎11.2 below to find out more about these rights. If you wish to exercise any of the rights set out above, please contact us.

10.1. No fee usually required

  • You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

10.2. What we may need from you

  • We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

10.3. Time limit to respond

  • We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

11. Glossary

11.1. LAWFUL BASIS

  • Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

  • Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

  • Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

11.2. YOUR LEGAL RIGHTS

  • You have the right to:

1.     Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

2.     Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

3.     Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

4.     Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

5.     Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

a)     If you want us to establish the data’s accuracy.

b)    Where our use of the data is unlawful but you do not want us to erase it.

c)     Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.

d)    You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

6.     Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information that you initially provided consent for us to use or where we used the information to perform a contract with you.

7.     Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Square Space Privacy Policy

Our website operates using Square Space. Below is our Square Space specific privacy policy.

  1. Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

  1. Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These functional and required cookies are always used, allowing Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website only when you acknowledge our cookie banner. We use analytics and performance cookies to view site traffic, activity, and other data.

  1. Visitor Data (for Clients)

When you contact, register an account, or apply for a job with Sysi on this website, we collect personal information from you to fulfil the request. We may collect information like your:

  • Full name

  • Email address

  • Phone number (optional)

  • Details relating to questions you may have

  • Details relating to your service request (optional)

  • Details relating to job applications such as role of interest and qualifications (for therapists)

We share this information with Squarespace, our online store hosting provider, to provide website services.

  1. Form Block

When you submit information via a webform on this website, we collect the data requested to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, and Google Workspace for storage.

  1. Website Visitors

This website is hosted by Squarespace, and Squarespace collects personal data when you visit, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace collects this data to run the website, protect and improve its platform and services, and analyzes the data in a de-personalized form.

  1. Marketing Emails

We may send you marketing emails, and you can unsubscribe by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, to send these emails on our behalf.

  1. Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To display this site properly, these third parties may receive personal information about you, including:

  • Information about your browser, network, or device

  • Information about this site and the page you’re viewing on it

  • Your IP address